Investor Grievance Redressal Policy
Our Commitment
Kanga Financial Services Private Limited is committed to addressing all investor complaints and grievances promptly, fairly, and transparently in accordance with SEBI and AMFI guidelines. We have established a structured complaint resolution mechanism with defined timelines and escalation procedures.
How to Lodge a Complaint
You can submit a complaint through any of the following channels:
Email: kangafinancial@gmail.com
Phone: +91 92255 03708
Written Letter: 217, Sterling Center, M.G. Road, Pune, Maharashtra – 411001
In Person: Visit our office during business hours (Mon–Sat, 10:00 AM – 6:00 PM)
Complaint Resolution Process Flow
Step | Action | Details |
Step 1 | Receipt & Logging | Every complaint is logged with a unique reference number, date, investor name, nature of complaint, and assigned handler. |
Step 2 | Acknowledgement | Written acknowledgement sent within 3 working days of receipt with reference number and expected resolution timeline. |
Step 3 | Investigation | Handler investigates the complaint by reviewing transaction records, client correspondence, and relevant documents. |
Step 4 | Resolution | Resolution communicated to the investor within 15 working days. If additional time is required, investor is informed with revised timeline. |
Step 5 | Closure | Complaint marked closed after investor confirmation. All records maintained for a minimum of 5 years. |
Escalation Matrix
Level | Escalation To | Timeline |
Level 1 | Kanga Financial Services Pvt Ltd kangafinancial@gmail.com | +91 92255 03708 | Acknowledged: 3 working days Resolved: 15 working days |
Level 2 | Concerned AMC Investor Relations Department | If not resolved at Level 1 within 15 working days |
Level 3 | SEBI SCORES Portal https://scores.sebi.gov.in | If not resolved at Level 2 within 30 days |
Level 4 | SMART ODR Portal https://smartodr.in – Online Dispute Resolution | For arbitration and mediation |
Timelines
Acknowledgement of complaint: Within 3 working days of receipt.
Resolution of complaint: Within 15 working days of acknowledgement.
Escalation to AMC: If unresolved within 15 working days.
SEBI SCORES: If unresolved within 30 days at AMC level.
Downloads & Useful Links
SEBI SCORES: https://scores.sebi.gov.in
SMART ODR: https://smartodr.in
AMFI: https://www.amfiindia.com
SEBI: https://www.sebi.gov.in